Refund policy
Return and Refund Policy
Last Updated: October 18, 2026
At Relief Feel, we want our customers to have a clear and fair shopping experience. Please read our Return and Refund Policy carefully before placing an order for Relief Feel – JOINT ON Oil.
14-Day Money-Back Guarantee
Relief Feel – JOINT ON Oil comes with a 14-day money-back guarantee, counted from the day you receive your order.
• If you are not satisfied, you may request a refund within 14 days of delivery. We may ask for the reason, as your feedback helps us improve.
• The guarantee applies as long as 50% or more of the bottle (15 ml or more of the 30 ml bottle) is still remaining.
• To confirm the remaining quantity, please send a clear photo or short video showing the oil level when you contact us. We will also check the bottle when it is returned.
• If more than 50% of the oil has been used, the money-back guarantee no longer applies for change of mind or lack of results.
• Damaged, leaking or incorrect products are handled separately, whatever the quantity left. Please contact us within 48 hours of delivery.
- Return Period
Customers may request a return within 14 days of receiving their order.
To request a return, please contact our customer support team through WhatsApp or email with your order number and the reason for the return.
2. Product Usage and Eligibility
Because our product is a personal-care oil, returns are subject to the following conditions:
- More than 50% of the product remains: You may request a return within 14 days, subject to inspection and approval.
- Less than 50% of the product remains: Returns for change of mind or personal preference will generally not be accepted.
- Damaged, defective or incorrect products: Please contact us within 48 hours of delivery, preferably with photographs or a video showing the issue. These cases will be reviewed separately, regardless of the remaining quantity.
The product must be returned in its original bottle and packaging where reasonably possible. All return requests are subject to verification.
3. Return Shipping Charges
We offer free return shipping for approved returns that meet our policy conditions.
Please contact us before sending any product back. We will provide the return instructions and arrange or confirm the appropriate return method.
Customers should not send products to an address without receiving return authorization from our team.
4. Refund Method
Once the returned product has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be processed within 2–3 business days after the returned product is received and the inspection is completed.
Refunds will be issued through Easypaisa or JazzCash. Customers may be asked to provide the mobile wallet number and account holder details required to complete the refund securely.
If a refund is delayed because of payment-provider processing or incorrect account details, we will inform the customer.
5. Cash on Delivery Orders
For orders paid through Cash on Delivery (COD), approved refunds will be transferred to the customer's verified Easypaisa or JazzCash account.
Please ensure that the account details provided are accurate and belong to the intended recipient.
6. How to Request a Return
To request a return:
1. Contact us through our website's WhatsApp button or customer support email.
2. Provide your order number, delivery date and reason for the return.
3. Share photographs or a video if the product is damaged, defective or incorrect.
4. Wait for our team to review your request and provide return instructions.
5. Return the product using the approved method.
6. After receiving and inspecting the product, we will notify you of the refund decision.
7. Non-Returnable Situations
Returns for change of mind or personal preference may be declined when:
- More than 50% of the product has been used.
- The return request is made after the 14-day return period.
- The customer returns a product without contacting our support team first.
These restrictions do not remove any rights or remedies that may apply under relevant consumer protection laws.
8. Damaged or Incorrect Orders
If you receive a damaged, leaking or incorrect product, please contact us within 48 hours of delivery.
We will review the issue and, where appropriate, arrange a replacement, return or refund. Customers will not be charged return shipping for an approved claim involving our error or a qualifying product defect.
9. Contact Us
For return and refund assistance, please contact Relief Feel through the WhatsApp contact button on our website or our published customer support email.
Please include your order number so that we can assist you efficiently.
Relief Feel – JOINT ON Oil
We aim to handle all return and refund requests fairly, transparently and within the timeframes stated in this policy.